The Information Systems Department is responsible for the administration, direction, and coordination of all voice and data systems for the City. The department’s mission is to provide the support services, automation techniques, and equipment necessary to improve public service and increase staff productivity and efficiency.

The department has five divisions:

Public Safety

Oversees, maintains and upgrades all technical aspects of the Public Safety systems to include 41 applications for Police, Fire and Emergency Communications. In addition to the Peoria Police Department, the police public safety applications are used by Peoria County, Bradley and Peoria Park Police. Peoria Fire applications include the National Fire Incident Reporting System, EMS reporting and alarm printing for City and County Fire agencies. The Computer Aided Dispatch (CAD) system serves Peoria Police, Fire, and the Sheriff’s Departments as well as Bartonville, Peoria Heights, Chillicothe, Peoria County, County Fire Districts and Advanced Medical Transport (AMT). These critical systems must be available 24 x 7, 365 days /year.

Network/Telecommunications
The Network Division installs and administers all City networking hardware and software, and maintains the City’s twenty-four (24) virtual servers, four (4) physical host servers, one (1) Storage Area Network (SAN) for all City users storage needs, and supervises specialty programs for various departments. The Network Division oversees file/folder access, internet, email/email filtering/mobile email services, network printing services, remote access services, anti-virus management, and maintains all network software and hardware. This includes the servers for AutoCAD file services for City Hall engineers; Arc View for Engineering GIS project files; ZenWorks and Symantec Anti-Virus; LEADS for the State LEADS public safety software; data collection towers; and wireless access. Network applications and services must be available 24 x 7, 365 days/year.

The Telecommunications department provides oversight and administration of the City's telecommunication services. The Telecommunications department provides reliable, modern and integrated communications services to City staff. The department is also responsible for monitoring all services that is related to voice, cellular, data, citywide fiber, local, long distance service contracts, cellular and maintenance contracts.

PC Support/Web
This division processes computer related service calls of all City personnel. This includes installing software and hardware, performing upgrades and troubleshooting. They support the configuration, software and networking of PCs in City Hall, Fire, Police the 9-1-1 centers supported by the City, and all other City locations. This division is in charge of the City’s PC Refreshment Program – replacing a portion of all City PCs and laptops each year as well as overseeing the upgrade of all City software and other PC configurations, including numerous PC applications. The City currently maintains 400 desktops and 160 laptops, most of which are used for mobile computing. The PC Project Leader coordinates and manages the upgrades, installations and service calls carried out by PC Specialists. Also included here is the website technical support coordinator who maintains the City’s current website and is responsible for working with departmental contacts to keep our website up-to-date and informative.

Financial/Community Services/Land-Based
This program is responsible for the maintenance, supervision, and upgrades to ten (10) financial databases including Cash Receipts, Accounting, Accounts Receivable, Extended Reporting, Global Financials, Payroll/Personnel, Fixed Assets, Fleet Management, Business Licenses, and Purchasing/Inventory, as well as six (6) geo-based applications: Building Permits, Code Enforcement, Land/Parcel Management, Planning/Zoning, Work Orders/Facility Management, Contact Management and other miscellaneous applications. In addition, this program develops and maintains two (2) in-house applications: Parking Ticket/Court Case and Special Assessments applications and an integrated Document Management system.

Computer Operations

This program is responsible for maintaining the City’s data center and monitoring the network architecture, servers and other related peripheral equipment. They perform data backups, produce reports, and run all City checks including Payroll and Accounts Payable checks, and other output for distribution to end users. Operations act as a City-wide computer technology help desk and provides around the clock solutions to City staff who call with technology related issues. Due to budget cuts, operations now manned only on 1st and 2nd shifts seven-days a week.

Our offices are located at:

542 SW Adams
Peoria,IL 61602
Phone: (309) 494-8100
Fax: (309) 494-8116