What are some reasons to call 9-1-1?

• report a fire or request emergency medical services
• serious crime that is in progress or just occurred
• property crime (burglery, theft, etc.) in progress or has just occurred
• vehicle crash with or without injury.

What are some reasons not to call 9-1-1, and use the non-emergency number?

• Nuisance issues, such as loud music
• Earlier thefts
• Burglaries that occurred earlier, and the suspect is no longer there
• Road/weather conditions

What to expect when you call 9-1-1

Telecommunicators are trained to ask specific questions to obtain pertinent information for responders.  For medical calls, they must follow a protocol established by the medical director for the Peoria Area EMS director.  They must ask a list of specific questions for various types of medical emergencies.  For police calls, they are required to ask a series of questions, such as, are weapons involved, suspect descriptions, vehicle descriptions, direction of travel, etc.  Remember, because you are being asked questions, it does not mean your call is being delayed.  The information is necessary to provide safety to not only you, but for the people who are responding you help you!

Why does there seem to be a delay gettin someone to my call for service?

Every call that comes into the Emergency Communications Center is assigned a priority by the nature of the call.  For example, if a call for loud music comes in, and then a fight in progress, the officers must respond to the fight before handling the loud music complaint.

What are the non-emergency numbers?

Peoria Police 309-673-4521

Peoria Fire  309-674-3131

Peoria County Sheriff  309-672-6011