9-1-1...Help Begins Here!!

Enhanced 9-1-1

Peoria County has had Enhanced 9-1-1 services since 1993. With Enhanced 9-1-1, the telephone account holder’s information is transmitted to the 9-1-1 center. This information consists of the name, location of the phone, and the phone number. Callers cannot block the transmission of data using *67, the data is sent regardless of *67.

Wireless 9-1-1

Peoria County has Phase-2 wireless 9-1-1. Wireless phones that contain a Global Positioning System (GPS) chip can usually be located within 150 feet. 9-1-1 telecommunicators will still need to ask for an address. While the GPS can locate the telephone within 150 feet, it does not take altitude into account. It is very important to provide the 9-1-1 telecommunicators with the exact location for the request for service. While most GPS enabled phones offer the function to disable the GPS feature, that will not work when calling 9‑1‑1. Data and voice are being sent to the Emergency Communications Center when you call 9-1-1.

VoIP 9-1-1

Voice over the Internet Protocol (VoIP) is non-traditional phone service that connects a telephone to a computer and is connected to a network via a broadband high-speed internet connection. There are many companies that provide VoIP telephone service. Enhanced 9-1-1 service may not be available from all VoIP providers. Please contact the ECC Manager at (309)494-8035 to arrange for a test call after your VoIP telephone service is connected. This will ensure that the correct 9-1-1 information is being relayed to telecommunicators should you have a need to call 9-1-1.

Further Information

You can obtain further information about 9-1-1 from www.il911info.org